General Terms and Conditions

Orders

Orders will only be accepted by Bio Sculpture Gel (Ireland) Ltd (the Company) from individuals and trading entities (the Customer) that have been trained and certified to use Bio Sculpture products and are permanently resident and or working in Northern Ireland and Republic of Ireland. Evidence must be provided. A list of products including prices is available from the company upon request.

Privacy Policy/Conditions & Payment

The Customer must open an account with Bio Sculpture Gel (Ireland) Ltd and agree to the General Terms and Conditions of Sale detailed herein (for which a signature is required).

The Customer agrees to provide the Company with full contact and address details. The Customer agrees that the Company may contact third parties to verify the details provided. The Company will only disclose Customer data to businesses or clients associated with Bio Sculpture and will only disclose information relevant to the nature of any enquiry. The Company will not sell Customer data to third parties. The Company may, from time to time, contact the Customer regarding product updates, special offers, training information and events that the Company feel may be of interest to the Customer. It is the responsibility of the Customer to advise the Company if they wish to opt out of such communications. Customers have the right to access all data held on them by the Company. Such information is available from the Company upon request. Notice will be provided of any changes to this Privacy Policy.

Full rights & ownership of products remain vested in the Company until payment has been made in full. The Company reserves the right to withhold orders until such time that payment of this invoice or any other debt, outstanding invoice or dispute, is settled in full. The Company reserves the right to demand payment of an order prior to despatch.

The Customer may not, under any circumstances, redistribute, sell, loan or gift any Bio Sculpture products to third parties. The Customer may not allow the use of any Bio Sculpture products by persons directly or indirectly associated with the Customer, who have not been trained and subsequently certified by Bio Sculpture. The Company reserves the right to cancel, and or refuse the future fulfilment of, any product orders following any failure by the Customer to adhere to any of the Company’s General Terms and Conditions of Sale contained herein.

Forms of payment

The Company accepts the following methods of payment. Please specify your preferred method of payment at time of ordering. Please note that the Company does not offer any form of credit.

  1. Credit Card

Payment is deemed to have been made when cleared funds have been received, unless otherwise stated. The Company does not accept payment by cheque nor cash payments via the post although cash payments may be taken face to face. It is the responsibility of the Customer to request a receipt for cash or alternative payments made to the Company by third parties or couriers. The Customer shall use the respective invoice number and or client account number as a reference for each payment made to the Company for the identification of each Customer payment.

Processing of Orders

Customers are reminded to follow the previously provided instructions when placing orders with the Company. Additional copies of the instructions used when ordering products are available from the Company upon request.

The Company will always endeavour to process and arrange delivery of all items held in stock according to guidelines included in the previously provided instructions used when placing orders with the Company. Accordingly, and to avoid disappointment, the Company always advises Customers to place orders well in advance of requirements.

An order is confirmed when the Company confirms with the Client either by email or phone. The Company will always confirm an order received and processed by contacting the Customer and will confirm amount payable. Where possible, when orders are received before 1pm, the Company will endeavour to get the order out same day.

Shipping

The cost of shipping will be charged to the Customer and will be displayed on each corresponding invoice. The Company uses a recognised Courier service to ensure timely and accurate delivery of all orders. The Company will, unless instructed otherwise, always despatch orders using the aforementioned Courier service. In cases where the Customer insists on using an alternative courier or delivery method then the Company shall accept no liability for damage to, fault with, loss of or late delivery of any order. In cases where the order cannot be delivered by the Courier as a result of the Customer providing incorrect or insufficient delivery information to the Company, and subsequently the Courier, then any additional postage charges required to fulfil delivery of the order will be charged to the Customer. The Customer is responsible for ensuring that all information held by the Company is up-to-date and accurate. In cases where the order cannot be delivered to the Customer because of incorrect shipping information being provided to the Courier by the Company despite the Company holding correct details on file then any additional postage charges required to fulfil delivery of the order will be paid for by the Company. The Company cannot accept any liability for failure to deliver to a Customers designated address for reasons of closure or non authorised signature.

In cases where an order has been despatched incorrectly by the Company, the Customer will be reimbursed in full (including return shipping costs) for those products returned provided the goods are returned to the Company in accordance with the Company’s returns policy below. In cases where the order has been lost or damaged in transit by the Company’s designated Courier then the Customer will be reimbursed in full (including return shipping costs) providing that the Company is notified within 14 days of the despatch date. Alternatively and at the request of the Customer the Company will despatch the order again but without cost to the Customer.

Customers are reminded that once a package has been checked and subsequently signed by the Customer as received (delivered) then the Customer waives any and all rights to claim compensation or reimbursement for faulty or damaged orders. Liability on behalf of the Company will only be considered in the event that the Company is proved to be or have been either negligent or at fault.

Returns Policy

The Company does accept the return of products despatched in error, by the Company, and faulty products, provided that, for health and safety reasons, the products are unused, the seals remain in tact and they reach the Company in good condition. These products must be returned to the Company within 7 days from the despatch date. The Company cannot and will not accept responsibility for any damage to, fault with, loss of or late delivery of returns by third parties or couriers. The Customer will be reimbursed in full (including return shipping costs) for products returned in accordance with this policy. The Company, however, will not accept products returned that have been purchased in error by the Customer.

Training

All Training Courses start at 10:00 GMT unless otherwise stated. It is the responsibility of the Customer to arrive at the training location before the start of each training session. To avoid disruption, the Company reserves the right to refuse training, without compensation, to a Customer that arrives after the scheduled start time of any training session or fails to adhere to the Company’s Training Code of Conduct. Customers are required to stay for the duration of the training course unless otherwise stated. The Company reserves the right to refuse assessment, certification, training support or supply of products to any Customer who fails to stay for the full duration of any training course. The Company also reserves the right to refuse the supply of Bio Sculpture products to any Customer who fails to pass their training assessment and certification process within 3 months from the first day of their training course.

In order to reserve a training place on behalf of a Customer, the Company requires full payment of products, kit and training, payable by Credit Card. The Customer is also responsible for ensuring that all trainees wear lint-free clothing, to avoid compromising any Gel based products, and must attend each training session without non-Bio Sculpture products on their nails.

Bio Sculpture Training Courses include a training manual intended solely for use by the Customer. The Customer is not permitted to pass this Manual or provide any form of product or theoretical training to any third party.

The Company reserves the right to (without notice, refund or compensation) cancel the Customers training reservation(s) and refuse the Customer access to products should cleared funds not be received prior to 10:00 GMT on the morning of the (first) scheduled training date or for failing to adhere to the Company’s Training Code of Conduct or General Terms and Conditions of Sale.

Allergic Reactions

In very rare cases, allergic reactions to Bio Sculpture products have been noted. It is the responsibility of the Customer to ensure, and take all necessary precautions, to advise all clients, trainees, employees or any third party that may come into contact with any of the Bio Sculpture products that this may be the case. A list of products ingredients and compositions is available from the company upon request. The Company will accept no liability for any claims or counter-claims made by Customers or third parties for adverse reactions to any and all ingredients contained within products supplied by the Company. Liability on behalf of the Company will only be considered in the event that the Company is proved to be or have been either negligent or at fault.

Confidentiality

The Customer acknowledges that all information relating to the Company, its products, its training program and the Bio Sculpture brand is STRICTLY CONFIDENTIAL.

Declaration

For future reference please note; Acceptance of, part or full payment of, an order constitutes an ongoing acceptance of the Company’s General Terms and Conditions of Sale. Please note that the Company reserves the right to change its general terms and conditions of sale. Notice will be provided.